This Privacy Policy explains how Fortuneplay Casino (the “Casino”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website, products and related services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information in accordance with it and with applicable Australian privacy laws.
1. Scope and legal basis
This Privacy Policy applies to personal information that we collect from you when you access the Fortuneplay Casino website, create an account, participate in gaming activities, contact customer support, or otherwise interact with us online. We process personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and any other applicable data protection requirements. We only collect, use and disclose personal information where it is reasonably necessary for our business functions and activities or where required or authorised by law.
2. Types of information we collect
We may collect the following categories of personal information about you: identification data (such as full name, date of birth, gender, residential address, nationality, and copies of identity documents for verification purposes); contact details (such as email address, phone number and preferred language of communication); account and gaming information (such as username, account ID, account balance, game history, session logs, betting patterns, bonuses used, and preferences); financial and transaction data (such as payment method details in tokenised or masked form, deposit and withdrawal records, currency, and related billing information); technical and usage data (such as IP address, device identifiers, browser type, operating system, access times, referring URLs, pages viewed, clickstream data and cookies); compliance and risk data (such as results of identity verification, anti-money laundering checks, sanctions screening, responsible gambling limits and self-exclusion records); and communication data (such as records of your interactions with our support team, complaints, feedback and other correspondence).
3. Methods of collection
We collect personal information directly from you when you register an account, complete forms, upload documents, make deposits or withdrawals, participate in games or promotions, subscribe to communications, or contact us. We may also collect information automatically through cookies, web beacons and similar technologies when you browse or use the Services. In addition, we may obtain information from third-party service providers, payment processors, identity verification providers, fraud prevention agencies and other business partners, where permitted by law and necessary for our operations.
4. Use of personal information
We use your personal information for the following primary purposes: to create, manage and maintain your user account and to provide the Services to you; to verify your identity, age and eligibility to use the Services and to comply with know-your-customer (KYC), anti-money laundering (AML) and counter-terrorism financing (CTF) obligations; to process deposits, withdrawals and other financial transactions and to prevent fraud, abuse and unauthorised access; to operate, administer, support and improve the website, games and user experience, including through analytics and performance monitoring; to communicate with you regarding account matters, service updates, security alerts, policy changes and mandatory notices; to handle your requests, complaints and inquiries through customer support; to enforce our Terms and Conditions, investigate potential breaches and protect our legal rights, property and safety, as well as those of users and third parties; and to meet legal, regulatory, tax and reporting obligations in relevant jurisdictions.
5. Cookies and tracking technologies
We use cookies and similar technologies to ensure the proper functioning of the website, enhance security, remember your preferences and analyse how the Services are used. Cookies may be session-based (deleted when you close your browser) or persistent (stored for a defined period). Categories of cookies may include strictly necessary cookies, performance and analytics cookies, and functionality cookies. You can manage or disable cookies through your browser settings; however, some features of the Services may not function correctly if certain cookies are disabled. By continuing to use the website, you consent to our use of cookies in accordance with this Privacy Policy.
6. Legal grounds for processing
We process personal information on the following legal grounds, as applicable: performance of a contract with you, including the provision of gaming and related services; compliance with legal and regulatory obligations relating to gaming, AML/CTF, fraud prevention, record-keeping and reporting; legitimate interests pursued by us or by a third party, such as maintaining the security and integrity of the Services, improving our products, and defending legal claims, provided that such interests are not overridden by your rights; and, where required, your consent, for example in relation to certain optional cookies or direct marketing communications. You may withdraw your consent at any time where consent is the sole basis for processing, without affecting the lawfulness of processing carried out before withdrawal.
7. Disclosure of personal information
We may disclose your personal information to the following categories of recipients, strictly on a need-to-know basis and subject to appropriate safeguards: internal personnel and group entities involved in operating and supporting the Services; payment service providers, banks and financial institutions for the processing of deposits, withdrawals and chargebacks; identity verification, KYC and AML service providers for compliance screening; IT, hosting, security and analytics providers that support our technical infrastructure; professional advisers such as legal, compliance, risk management and accounting firms; regulatory authorities, law enforcement agencies, courts and governmental bodies where required or authorised by law, regulation or court order; and other third parties in connection with corporate transactions such as mergers, acquisitions or restructuring, subject to confidentiality obligations.
8. Cross-border data transfers
Due to the international nature of online gaming services, your personal information may be transferred to and processed in countries outside Australia, some of which may have different data protection standards. Where we transfer personal information internationally, we take reasonable steps to ensure that the recipient provides a level of protection that is substantially similar to the safeguards under Australian privacy law or that another lawful transfer mechanism is in place. By using the Services, you acknowledge that such cross-border transfers may occur as necessary for the provision of the Services and related operations.
9. Data security
We implement reasonable physical, technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include encryption, access controls, network security tools, secure data centres, regular security assessments and staff training on data protection obligations. Despite these measures, no system can guarantee absolute security, and you are responsible for maintaining the confidentiality of your login credentials and for securing your own devices and internet connection.
10. Data retention
We retain personal information for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to provide the Services, to comply with legal and regulatory requirements and to resolve disputes. Retention periods may vary depending on the type of information and applicable obligations, including AML/CTF and record-keeping rules in relevant jurisdictions. When personal information is no longer required, we will take reasonable steps to delete, anonymise or de-identify it in a secure manner, unless retention is required or authorised by law.
11. Your privacy rights in Australia
Subject to applicable law and certain limitations, Australian users may have the right to request access to the personal information we hold about them, to request correction of inaccurate, incomplete or outdated information, and to raise concerns about our handling of personal information. We will respond to such requests within a reasonable time and may require verification of your identity before acting on your request. In some circumstances, we may refuse access or correction where permitted by law and will provide reasons for such refusal where required.
12. Direct marketing communications
We may, from time to time, send you direct marketing communications about our services or related offerings, in accordance with applicable spam and marketing laws. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions contained in the message or by contacting us through the channels indicated in this Privacy Policy. Opting out of marketing communications will not affect essential service-related communications, such as account notifications or security alerts.
13. Third-party links and services
The Services may contain links to websites, applications or services operated by third parties. These third-party resources are not controlled or operated by Fortuneplay Casino, and this Privacy Policy does not apply to them. We are not responsible for the privacy practices, content or security of third-party websites or services. You are encouraged to review the privacy policies of any third-party resources you choose to access through the Services.
14. Children and restricted users
The Services are not intended for persons under the age of 18 or for any person who is otherwise prohibited from participating in online gaming under applicable law. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information and to close any associated accounts, subject to any legal retention requirements.
15. Changes to this Privacy Policy
We may update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will be posted on the Fortuneplay Casino website with an updated effective date. Your continued use of the Services after the publication of an updated Privacy Policy will constitute your acknowledgment of the changes. You are encouraged to review this Privacy Policy periodically to remain informed about how we handle personal information.
16. Contact and complaints
If you have questions about this Privacy Policy, our handling of your personal information, or if you wish to make a privacy request, you may contact our support team via the contact details provided on the Fortuneplay Casino website. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority. We will cooperate with any competent authority and will work to resolve privacy concerns in a fair and timely manner.